Variety, they say, is the spice of life. Variety is also what makes our team approach so effective. Our associates have a wide variety of backgrounds and expertise. Our approach of custom-designing teams to meet the needs of your projects enables us to choose associates with the background, expertise and experience most suited to your needs. Read on! (More about our Group Approach)

Professional Expertise:
Instructional Design, Performance Consulting, Return on Investment Analysis and Training Program Design

Career Highlights:
Former Senior Manager of Organizational Readiness in a growing financial services company. Partnered with executives and line management to define and implement new service models, relocate services, centralize operations, and rapidly deploy new products and technology.

Industry Experience:
Education, Financial Services and Publishing

Education & Certifications:
M. Ed., Math/English/Science Technology Education Program
B.A., English Literature
Certified Training Director: Langevin Learning Services
Certified Facilitator: DDI Learning Systems

Something Personal:
Away from the world of performance improvement, "Reg" can be found throwing down rhymes and participating in the rough and tumble world of performance poetry.

Professional Expertise:
Instructional Design, Needs Analysis, Project Management, Technical Writing, Coaching and Mentoring, Facilitation

Career Highlights:
Over 20 years experience in the areas of instructional design, technical writing and information development supporting both private and public sector clients.

Industry Experience:
Computer services, Financial, Government, Manufacturing, Telecommunication, Real Estate

Education & Certifications:
B.A., Communications
ITIL Foundation Certified
Inactive Secret Clearance

Something Personal:
Linda and her husband Nate love nothing better than spending time with each other, their family, and pets. Their Brady Bunch brood includes Josh 29, Jen 27, Becky 26, Erik 23, and Brendan 13. Josh and Erik are active duty U.S. Marines.

Professional Expertise:
Instructional Design and Development, Technical Writing, Distance and Online Learning

Career Highlights:
Shari has over 20 years of experience as an instructional designer developing technical and application-based training materials. Her concentration has been on writing and editing content for all types of training including ILT, CBT, and WBT.

Industry Experience:
Higher Education, Secondary Education, Corporate Education, Automotive, Insurance, Retail, Telecommunications, Banking

Education & Certifications:
Bachelor’s Degree in Education

Something Personal:
Shari loves the Arizona heat and spends her leisure time in Lake Havasu City (Arizona) boating with her husband and nine year old son.

Professional Expertise:
Process Mapping, Customer Service Training, Management and Leadership Development, Presentation Skills for Trainers, Change Management, Personality Profiling through DiSC Program

Career Highlights:
Over 13 years experience in training design and group facilitation. Seven years as manager of training departments.

Industry Experience:
Banking, Financial Services, Manufacturing, Retail, Transportation and Travel

Education & Certifications:
Working towards B.S., Management
AA, Management
Teaching Certification
Certified Trainer: DDI
Certified Trainer: AchieveGlobal
Langevin Certified Training Generalist
Registered Representative: Series 7 and 63 brokerage licenses

Something Personal:
Sheri is married and has two kids. Her leisure time is spent hiking, camping, and snow or water skiing.

Professional Expertise:
Project Management, Needs Analysis, Instructional Design, Facilitation, Presentation and Business Writing

Career Highlights:
Former Vice President of Training & Development in large retail bank; ten years as an independent training consultant partnering with clients to address varied training needs.

Industry Experience:
Retail banking, financial services, insurance, health care, retail, and construction

Education & Certifications:
B.S., Business Administration
Graduate coursework in instructional design

Something Personal:
Debbie is married to her "high school sweetheart," Bryan, and loves nothing better than hanging out with him and their two children, Billy and Natalie.

Professional Expertise:
Instructional Design, Project Management, Writing/Directing Instructional Video, Captivate Development

Industry Experience:
Retail Development, Food and Beverage Services, Education, Financial Services, Insurance, Customer Service, and Human Resources/Management Development

Education & Certifications:
M. Div.
B.A., Media Production
B.A., English Literature

Something Personal:
Bob has a life-long passion for film and film-making. He is a volunteer staff member at the Telluride Film Festival every Labor Day holiday.

Professional Expertise:
Instructional Design and Development, Technical Writing, Distance and Online Learning

Career Highlights:
Instructional designer with many years experience creating instructional materials, including web-based, instructor-led, independent study, and online courses; multimedia presentations; and Web sites.

Industry Experience:
Higher Education, Secondary Education, Automotive, Insurance, Retail, Telecommunications, Banking

Education & Certifications:
B.S. Multimedia Writing and Technical Communication
M.S. Instructional Systems Design, Major in Distance and Online Learning

Something Personal:
Crystal enjoys the three R's: reading, river rafting, and relaxation!

Professional Expertise:
Instructional Design and Performance Consulting

Career Highlights:
Five years of broad experience as an instructional designer working in a variety of industries. Developed and maintained a website for a university's department of Learning and Development.

Industry Experience:
Banking, Escrow, Non-profit and Public Schools

Education & Certifications:
M. Ed., Learning and Instructional Technology
B.A., Business
Foundations of Banking Certified by the American Institute of Banking

Something Personal:
Jayne enjoys spending time with her husband and two daughters. She is involved in the Girl Scouts and her local PTA organization.

Professional Expertise:
Instructional Design, Human Performance Improvement Consulting, Process Improvement, Distance Learning, Program Evaluation, Technical Writing, Team Building and Facilitation

Career Highlights:
Over seventeen years experience creating diverse, cost-effective and measurable performance improvement and training interventions for public and private sectors. Award-winning instructional designer with a focus on interactive, participant centered, performance oriented learning.

Industry Experience:
State and Federal Government, Adult Corrections, Higher Education, Retail Development, Financial Institutions, Communications, and Non-profit Associations

Education & Certifications:
M. Ed., Instructional Design and Instructional Technology
B. S., Public Affairs, Mass Communications
Certified Performance Technologist (CPT)
Certified Public Manager (CPM)
MBTI Qualified

Something Personal:
Eva enjoys camping, water-skiing, sailing, and hiking with her husband and their dogs. She is a lifelong learner, loves to read, travel, and try new recipes!

Professional Expertise:
Program and Project Management, Performance Consulting, Curriculum Development, Instructional Design, Facilitation, Technical Writing, Customer Service, Behavioral Event Interviewing

Career Highlights:
Training specialist with over 24 years experience developing and delivering customized training solutions for corporations and state and local government agencies. Business owner with 15 years program management, performance consulting, leadership, employee coaching and team building experience.

Industry Experience:
Software, IT Security, Health Insurance, Banking, Training and Development

Education & Certifications:
B.S. General Studies
Six Sigma Yellow Belt
Productivity Point International, Certified Trainer
AT&T Trainer Certificate

Something Personal:
CJ enjoys spending time with her large Greek family and is active as a youth leader and Sunday school teacher.

Professional Expertise:
Paper-based and Web-based Instructional Design, Facilitation and Needs Assessment

Career Highlights:
Experience in various positions from Sales and Marketing for hardware and software companies, Business Analyst for electronics marketing to Instructional Designer.

Industry Experience:
Software, Distribution, Warehousing, Sales and Marketing

Education & Certifications:
Certified Instructional Design, Clark Training and Development
Information Mapping

Something Personal:
Cynthia lives in Mesa, Arizona with her husband of 17 years, son and dogs. She enjoys hiking, writing, reading and quilting.

Professional Expertise:
Customer Service Training Design and Development and Technical Training

Career Highlights:
Far-reaching experience in various positions from Performance Consultant and Senior Training Specialist to Senior Relationship Manager, Technical Training Manager and Instructional Design Team Supervisor.

Industry Experience:
Banking, Brokerage Financial Services and Retail Sales

Education & Certifications:
Finance Studies
Certified Training Generalist: Langevin Learning Services
Registered Representative: Series 7 and 63 brokerage licenses

Something Personal:
Stacy is a native Phoenician. She has been married for 11 years and has three children.

Professional Expertise:
Performance improvement, instructional systems and curriculum design, training development, group facilitation and project management

Career Highlights:
Over eleven years as a performance consultant to Fortune 500 companies, partnering to improve efficiency and productivity by implementing customized organizational development and training solutions

Industry Experience:
Automotive, pharmaceutical, telecommunications, lawncare, insurance, banking and financial services

Education & Certifications:
B.S. and M.S., Chemical Engineering
Criterion-Referenced Instruction: Mager Associates, Inc.
Modular Curriculum and Modular Instruction Project Management, Analysis and Design: Curriculum Architecture Design and Development Institute (CADDI), Inc.
Pro-trainer Needs Analysis, Development and Interactive Teaching Strategies: Peter Essef

Something Personal:
Kim enjoys staying active by running, biking, doing yoga, and keeping up with her young son, Wesley.

Professional Expertise:
Performance Consulting, Project Management, Training Management, Behavioral Event Interviewing, Competency Models, Instructional Design, Facilitation, Customer Service, Leadership and Employee Coaching and Development, Individual Development and Mentoring

Career Highlights:
15 years experience in the financial services industry for national institutions, 10 served in the training arena, participating in and overseeing projects from strategic design phase through implementation

Industry Experience:
Financial Services, Retail, Banking, Sales, Call Centers

Education & Certifications:
B.A., English/Minor, Secondary Education
Concentration in Professional Writing

Something Personal:
Maureen enjoys spending time with her husband and their two children. She is a native New Englander actively involved in the Girl Scouts and her local PTA organization. Maureen enjoys cooking, freelance interior design, and shopping lots of shopping.

Professional Expertise:
Instructional Design, Curriculum Development, Technical Writing, Instructing, Embedded Processor Design and Manufacturing

Career Highlights:
Training specialist with over 15 years of experience developing effective training and documentation, including online tutorials, e-learning, instructor-led presentation and lab guides, web sites, and technical documentation. Business owner with 11 years of designing, manufacturing and marketing augmentative communication products to assist individuals who are vocally impaired.

Industry Experience:
Software, Semiconductor, Government, Augmentative Communication, Banking

Education & Certifications:
B.S., Electrical Engineering

Something Personal:
George enjoys desert gardening, reading, car stereo, and eating out at fine restaurants. He is a member of the Central Arizona Cactus and Succulent Society and the Rotary Car Club of Arizona.

Professional Expertise:
Instructional Design, Training Delivery, Organizational Development, Personal Development, Product Knowledge and Sales

Career Highlights:
Expansive background as a Commercial Lending Officer, Retail Manager, and nearly 20 years experience in Instructional Design and Training Delivery.

Industry Experience:
Banking, Insurance, Retail, Customer Service and Financial Services

Education & Certifications:
M.B.A.
B.S., Business Management
Certified Trainer: