The GMarie Group has compiled a wide range of articles representing an overview of our services and products.

Leveraging & Retaining Organizational Knowledge

 By the year 2012, it is estimated that nearly 76 million employees in American corporations will retire, as baby boomers begin to leave the workforce. Thoughtful management of the cache of skills and knowledge that resides in organizations today is needed. In this White Paper, we describe our approach to Continuous Knowledge Assurance and outline a 4-step process you can adapt to your organization, to address this challenge and ensure ongoing organizational knowledge.

Creating a Customer Service Culture - Higher Education

In order to successfully create a customer service-focused culture in higher education settings, several areas must be taken into consideration.  This white paper discusses the issues of relevance, measurement and accountability, behavior, policy, procedure and structure in effectively creating and maintaining a strong focus on customer service in colleges and universities.  Common customer service topics are also discussed and steps for creating that culture are outlined.

Creating a Customer Service Culture

In order to successfully create a customer service-focused culture, several areas must be taken into consideration.  This white paper discusses the issues of relevance, measurement and accountability, behavior, policy, procedure and structure in effectively creating and maintaining a strong focus on customer service.  Common customer service topics are also discussed and steps for creating that culture are outlined.

Successfully Partnering with Vendors

Strategic use of outside partner-vendors can save organizations time, money and effort.  To successfully partner with outside vendors, organizations need to consider why they would contract with a partner, who would be the best partner, what tasks and projects can and should be entrusted to vendors, when partners should be brought into projects and where the vendor will complete the work. This white paper explores these questions and provides insights into how to effectively ask and answer them.

Leadership Development

Customized Leadership Development is an approach to individual leadership development that offers organizations a framework for shaping high-potential employees into effective leaders. In this white paper, find out about a unique, custom approach to leadership development that enables organizations to build internal bench strength and increase employee retention.

Choosing E-learning Methods

E-learning is becoming more popular as a means for reaching large training audiences with the same learning message in a cost-effective, engaging and efficient manner.  While all e-learning formats have the potential to engage learners and help them master the outcomes, not all e-learning formats are appropriate for all learning objectives.  In this white paper, learn which e-learning formats are the best fit for your learning outcomes.

Virtual Instructor Led Development

The synchronous delivery of training content in a simulated classroom environment, using the Internet and telephone, is referred to as "virtual" classroom instruction. This approach to instruction offers some of the same benefits of in-person classroom instruction, as well as some of the cost-savings of e-learning solutions. To develop engaging and effective virtual classroom instruction, incorporate adult learning principles and make the most of the technology available. Read about how to do both in this white paper.

Product Launch Training

When launching a new product, effective training and the quick transfer of skills and knowledge is especially important. Read about the particular design and development considerations to keep in mind when developing instruction for new products and increase the effectiveness of the learning, as well as the product launch itself.

Effective Learning in the Biotech and Pharmaceutical Industries

The highly educated, largely scientific and sophisticated learning audiences in the biotech and pharmaceutical industries can be challenging. Developing effective instruction for them requires learning and development professionals to recognize their specific needs and respond to those needs in their learning solutions. In this white paper, we make suggestions for how to address these challenges to create effective training.

Developing Instruction for Multiple Audiences

Learning and development professionals are often faced with the challenge of re-purposing existing training for other audiences, or developing instruction on similar topics for multiple audiences simultaneously. The GMarie Group has developed a process for streamlining the design and development of learning for multiple audiences. Using this process will enable you to create effective instruction, faster and more efficiently.

Developing Effective Instruction for Sales

Sales training is unique. In this white paper, we
discuss five key factors that must be considered
when developing sales training, in order to make it effective and engaging for the fast-paced, high
energy sales audience.

If you would like more detail about any of these articles listed here, please contact us.